When taking part in adventurous activities it is important to understand that no activity is free from risk. The instructors and guides at Freewave Surf Academy are there to help reduce these risk so that you and others around you can enjoy the activities as safely as possible. It is therefore very important that you listen to the safety information that is provided at the point of booking and during your activity. Failure to comply with any safety information may result in your activity being cancelled.
At the point of booking you will be asked to disclose any medical info that you feel is important for the activity. This should include any injuries or illnesses that you currently or previously have had. If anything medically changes between the point of booking and the start of your activity or if you feel further info about and injury or illness is necessary then please let your instructor know prior to the start of your activity.
You may be asked to bring specific equipment along to your activities such as a swimsuit for surfing and suitable footwear for Coasteering. Please make sure that you bring any requested equipment along as well as any medication that you may need. For Coasteering, suitable footwear is essential for you to take take part in the activity.
There may be some minimum requirements for the activities that you are booking. This may be swimming ability or age. Please make sure that you meet these requirements before attending your activity. If you are making a booking on behalf of other people then please make sure that the people you are booking for also meet the minimum requirements.
If at any point you are not comfortable during any of the activities with Freewave Surf Academy then please alert the guide or instructor. It may be that you wish to sit out momentarily, skip that particular part of the activity or finish the activity. Please let us know at the earliest convenience so that we can accommodate your request as best as possible.
If at any point you are not happy with the service that we provided then please contact us to share your concerns. Alternatively you may speak with the governing bodies that we accredit with such as:
If you cancel your activity with us then a full refund will be made up until 10 days before your activity start time. Cancellations between 10 and 3 days will will receive a 90% refund. Any cancellations made within 3 days (72 hours) of your session start time will not be subject to a refund. All cancellations must be made in writing and sent to us via email which can be accessed using the contact form on our website.
If you turn up late for your activity or if you do not turn up up at all then no refund will be offered. You may wish to take out adequate insurance to cover the possibility of arriving late or not arriving at all.
We reserves the right to cancel activities without advanced notice and at our discretion when staffing or weather (inc ocean conditions) dictate. We will give as much notice as possible. If we do have to cancel any activities then we will endeavour to reschedule you to a time and day that is suitable for both you and us. If this is not possible then we will provide you with a full refund.
During our activities we may take photos and videos of you enjoying your activity. Some of these may be for the purpose of coaching and/or be available for purchase following your activity session.
We sometimes use these photos and videos to upload to our social media pages and website for future advertising. By agreeing to these terms and conditions you are agreeing to these images being able to be used for marketing purposes.
Please get in contact if you are not happy with us taking images prior to your session or for using these images for the purpose of marketing.
With in this document the term ‘Us’ and ‘We’ refers to Freewave Surf Academy
The term ‘You’ refers to the person hiring the vehicle.
When you make a vehicle booking with Freewave Surf Academy you are accepting the terms and conditions set out below. Please take the time to read these terms and conditions before making your vehicle booking. If you have any questions please do not hesitate to get in touch for more information or clarification.
Booking’s and Deposits
A booking deposit of 25% must be paid to secure your booking. The booking deposit is fully refundable up to 30 days prior to your booking. Any changes or cancellations made between 30 and 15 days will be 50% refundable. Any changes or cancellations made within 14 days of your hire will be non refundable. I would like to stress that we are humans and will listen to all reasons for any change or cancellation on a case by case basis. The balance of the hire charge (less the booking deposit) is payable 14 days prior to the commencement of the agreed hire period. In the event that a booking is made within 14 days of the hire period, a full charge will be made.
Confirmation of the booking details will be emailed to you after the deposit has been paid. Until a deposit payment has been made, your booking is not confirmed or secured. An invoice being sent to you will be confirmation of your booking.
In the event of cancellation by you:
All cancellations must be notified to Freewave Surf Academy in writing. Deposits are refundable if we are unable to supply you with your requested vehicle or a suitable alternative.
In the event of cancellation by us:
If a vehicle reserved is not available due to accident, breakdown or other circumstances beyond our control then, if possible, we may be able to offer you another vehicle. In the event that we are unable to supply a suitable vehicle, our liability is strictly limited to a full refund of all monies paid by you. We accept no liability for the cost of a replacement vehicle, travel expenses or any other subsequent loss. (Circumstances that we deem to be out of our control include – but are not limited to – vehicle breakdown, damage sustained to the vehicle and late returns by a previous hirer). We recommend that you also have current travel insurance to minimise any disruption to your holiday.
In the event of RED weather warnings, snow or particularly hazardous driving conditions forecast 3 days either side of collection day we reserve the right to cancel the hire. Hirers may then change (if the vehicle is available) the hire to another date up to a maximum of 60 days from the original date, and are advised to have travel insurance in place should they instead wish to claim for hire fees paid.
As a company, we reserve the right from time to time to vary the hire rates on the website, terms and conditions of hire and to refuse to hire to any person at our discretion. We reserve the right to cancel the hire in the event of invalid driving licences, incorrect information supplied on booking forms, customer ID requested not supplied or correct on collection day or if our Terms and Conditions are not met. The cost of the hire will not be refunded in this instance.
Collection and Returns procedure:
The vehicle check in and out procedure takes approximately 40 minutes, as there will be a lot of information to go through – so please allow time for this when planning your trip.
All hirers must supply a £1000 refundable security deposit prior to the collection of your vehicle.
You must have the following documentation when collecting the vehicle:
2 recent proofs of home address for the main driver within the last 60 days (Utility bills or bank / credit card statements are acceptable)
Your UK driver’s licence
DVLA check code for each person who is to drive the vehicle
Drivers from overseas must present their driver’s licence and a passport
We cannot release the vehicle without these items being present at the time of collection, and hire fees may be forfeit.
Obligations of the person hiring the vehicle
By signing the rental agreement, you agree that you will:
Return the Vehicle in the same condition as it was received – ordinary wear and tear excepted – on the due date and time to be agreed
Not use the Vehicle for hire or reward, nor use it in violation of any law, ordinance or regulation, nor remove it (without prior written agreement from us) from the UK mainland
Limit the mileage to 100 miles per day of hire, thereafter subject to a 20p per mile surcharge.
Not carry more passengers than the agreed seating capacity or allow the vehicle to be overloaded
Maintain at all times the correct level of engine oil, Adblue and coolant (where applicable). Failure to do so may result in engine damage, for which the Hirer will be fully responsible
Ensuring the vehicle is always parked as safely as possible, locked when unattended, and the keys are secure
Not operate the Vehicle, or permit the Vehicle to be operated in, any way that would violate this contract – including, but not limited to:
Any person under 25 or over 75 years of age driving the vehicle
Driving in motor sport events (including racing, pace making, rallying, reliability trials, and speed testing)
Being used to propel or tow any vehicle or trailer
Any person driving the vehicle when unfit through drink or drugs or with blood alcohol concentration above the limit prescribed for the time being by road traffic legislation
By any other person other than the hirer or additional Driver(s using the vehicle)
Using the vehicle under authority of any licence other than the hirers own
If you or any driver leaves the car unlocked or fails to secure the keys
In a reckless or imprudent manner or if the vehicle is deliberately damaged.
Additional Charges and Liabilities
In addition to the agreed rental rate, you may become liable for the following charges:
All fines and court costs for parking, traffic or other legal violations assessed against the Vehicle whilst the vehicle is under your control. You are liable as if the owner of the vehicle in respect of:
Any fixed penalty offence committed in respect of that Vehicle under the Road Traffic Act 1988 and Road Traffic Offenders Act 1988; any excess parking charge which may be incurred in respect of that Vehicle in pursuance of an Order under Sections 45 and 46 of the Road Traffic Regulation Act 1984 or the Road Traffic Act 1991 during the period of hire
Any uninsurable damages – including wheel & tyre damage, windscreen damage, and any internal damages or breakages – howsoever caused
A £150.00 charge in the event that the vehicle smells of tobacco smoke
A charge of £2.50 per litre of fuel required to return the fuel level to that marked on the check out sheet at the commencement of hire, in the event that you fail to refuel the vehicle (NB there are 2 petrol station in Bude)
A cleaning charge of up to £100.00 in the event that the vehicle is not returned in a similar condition in which it was rented out
A charge of £75.00 in the event that the Tracker device fitted to the vehicle indicates that the vehicle has exceeded a sustained speed of 80mph. (This is to attempt to ensure hirer and passenger safety, as camper vans and motorhomes are unstable over these speeds)
A mileage charge of £0.20 per mile in excess of your allocated amount
A call out charge for damage repairs / loss of camper keys of £60.00, plus mileage each way at £0.50 per mile and the cost of parts / keys / recoding etc. Our time on site and repair work is also charged at £35 per hour. These values are plus VAT. This charge will also apply if we have to attend the vehicle to further explain or check items which are working as they should (a full pre-hire briefing is given)
In the event that items are missing from the inventory, a charge to replace missing items will be made
An insurance policy excess charge of £1000.00 for each incident claimed on the motor insurance policy, if the cost of the claim is expected to exceed this amount. If the claim cost is less than the policy excess, you will be liable for the full claims costs. In the event of us receiving from the third party any part of the amount to reimburse the policy excess payment made and provided you have performed your obligations hereunder, we shall repay to the hirer the like part of such excess
General internal and bodywork damage will be charged out at cost plus an Administration Charge of 10% of the total costs associated with the repair costs (to cover ordering and collecting parts, obtaining quotes for repairs, delivering vehicles for repair, invoicing)
If, due to gross negligence (such as, but not limited to: driving through flood water, driving into an overhead object), it is necessary for the vehicle to undergo repairs, you may additionally be liable for the full cost of repairing damage to the actual vehicle supplied, administrative fees, plus loss of revenue at the prevailing daily rate (up to the value of one month’s full rate hire of the vehicle). We have the sole right and responsibility to repair the Vehicle. Damage should be reported to the us as soon as possible and in any event within 24 hours after the Vehicle was damaged
In the event of the theft of the vehicle owing to your negligence (such as leaving it unsecured, or through loss of keys), we may hold you responsible for the loss of the vehicle, plus you will also be charged the excess, administrative fees plus loss of revenue at the prevailing daily hire rate (up to the value of one month’s full rate hire of the vehicle) following the incident
If the vehicle is stolen, it should be reported immediately, and in any event within 24 hours, after the Vehicle was stolen. It should also be reported to the Police immediately and a crime reference number should also be obtained
Any costs, including reasonable legal fees where permitted by law, incurred collecting payments due from hirer hereunder
In the event that full payment is not made before 14 days of your booking, a reminder will be sent on that 14th day
All charges are subject to final audit
You agree to allow us to compute and debit final charges from Credit/Debit Card
If you seriously breach this agreement, or seriously damage the vehicle, you agree to cease using the Vehicle and to pay all expenses incurred in returning Vehicle to the collection point of rental
Insurance / Eligibility
Fully Comprehensive insurance is included within the stated hire charge. You are advised to also take out additional personal holiday insurance. The vehicle is insured for the contracted period of hire ONLY.
You must therefore notify us in the event that the vehicle will be returned late. Failure to do this may result in the vehicle not being insured for your use and may incur a traffic offence under the Road Traffic Act.
An insurance policy excess of £1000 is payable by you for each incident claimed against the insurance policy, where it be for vehicle damage, fire damage or the theft of the vehicle. This applies to all vehicles if the cost of repairing damages in relation to any given incident should exceed the excess amount. Should repairs cost less than the insurance excess amount, they will be charged to the Hirer at cost plus the Admin Charge – to cover items such as driving to obtain quotes, collecting repair parts. See below Objects and Flooding for exclusions.
We reserve the right to charge any amount up to the insurance excess along with any associated costs against the drivers’ or hirers’ credit/debit card provided. Accepting these Terms indicates authorisation to us to be able follow this process if required.
Drivers must be over the age of 25 and under the age of 75, in good health, and must have held a full UK driving licence for a minimum of 2 years with no more than 3 points on your licence. Drivers from overseas must produce a valid Licence for their country of origin. Driving convictions may add a surcharge (£1.00 per day per conviction – convictions under a year old may cost around £2.00 per day). Drivers with more than three driving convictions in the past three years cannot be accepted. We regret that we are unable to insure unemployed persons, undergraduates, or scrap metal merchants.
No one other than the drivers named in the insurance proposal form may drive the vehicle.
Overhead Objects and Flooding
All drivers must be aware of the unusually high nature of these vehicles when driving under low bridges, canopies, car parks etc. The headroom clearance is usually stated within the driver’s field of vision. Drivers are also not permitted to take vehicles through road flood water under any circumstances. Damage to the vehicle caused through road flood water or collision with an overhead object is classed as negligence – as such the insurance excess and CDR will be deemed to not apply – and repairs and any costs arising (ie: cancellation of subsequent hires up to a period of one month) will be charged in full to the Hirer.
Fixed Penalty Notices
In the event that a fixed penalty notice is received for parking, non payment of toll charges, or a road traffic offence, the driver’s details will be provided to the relevant authority and we will issue you an administrative charge of £10.
You shall, in the event of an incident that results in damage to the Vehicle, ensure that:
The driver of the vehicle completes and delivers to us the relevant accident report and photos within 48 hours after the end of the hire period.
No admission of liability is made to any person in relation to such accident.
Any writ of summons, summons or other document relating to any proceeding arising out of such accident is forthwith delivered to us at the address on the motor rental agreement.
All assistance is rendered to us and its insurers to the conduct of such proceedings including without prejudice to the generality of the foregoing permitting such proceedings to be brought by us in the name of the hirer and defending any proceedings brought against the hirer. You shall pay or reimburse us against all losses, liabilities, costs, actions, claims or demands which it may incur or have brought or made against it in relation to the Vehicle or its use and which are not recoverable under a policy of insurance whether the same is effected by or us or you the hirer.
Please provide us the names and addresses of all witnesses that are associated with any accidentor potential claim.
We provide repair and recovery services in the event of an accident or breakdown. We will advise you of this procedure when you collect the van. A full breakdown relay service is provided if the vehicle cannot be repaired by the road side.
Whilst we make every effort to ensure our vehicles are in full working order – we will not accept liability for consequential losses or claims arising from breakdown, accident or other cause. We will, however, do our utmost to provide you with a replacement vehicle, subject to availability, or offer a refund.
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
We may also store information about you using cookies (files which are sent by us to your computer or other access devices) which we can access when you visit our site in future. The different types of cookies are listed below:
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These cookies collect information about how visitors use the Website, for instance, which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how the Website works.
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These cookies allow the Website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as commenting on a blog-post. The information these cookies collect may be made anonymous and they cannot track your browsing activity on other websites.
Are cookies safe?
Yes, cookies are harmless text files. They can’t look into your computer or read any personal information or other material on your hard drive. Cookies can’t carry viruses or install anything harmful on your computer.
We understand that customers sometimes have to leave the computer whilst shopping, and sometimes shopping baskets can be lost and your order will have to be started again. Don’t worry though, we use ‘cookies’ to remember what you were going to buy and we’ll send an email over reminding you should you wish to resume shopping.
All client information given during the booking process is collected and stored lawfully and in accordance with the relevant data protection acts on secure web servers. All information held on our systems is password protected. We do not use any information given for marketing purposes without your consent. If you are concerned about the confidentiality of any information given, please contact us at 07870 472 448
When would we collect information about you?
When you buy products or services on the Website
What information we collect
We do not store credit carddetails nor do we share customer details with any 3rd parties
While you visit our site, we’ll track:
Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
When you purchase from us, we may ask you to provide some personal information including your name, billing address, email, etc… We may also ask for some extra medical information if this is relevant to the activity that you are booking.
We may use this information to:
Provide a safer activity
Send you information about your account and order
Respond to your requests, including refunds and complaints
Process payments and prevent fraud
Comply with any legal obligations we have, such as calculating taxes
Improve our store offerings
Send you marketing messages, if you choose to receive them
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it.
We will store order information for 7 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.
We won’t ever share your payment details with third parties. We do not store credit card details nor do we share customer details with any 3rd parties. Credit card and debit card details are processed by Stripe
We accept no responsibility or liability for the content of any other websites. A link to another site does not constitute as an endorsement of that site.
Here at Freewave Surf Academy, we don’t like receiving spammy and so we do not send any. We understand how important your privacy is so if you choose to subscribe to our newsletter then we will keep your name and email address for our records and to let you know of any future events or products than may be of interest to you. We will not pass any of your details onto any third parties unless you are providing your email as part of a Competition or Prize Giveaway. These third parties are asked to make sure that they do not pass your details on and that you are able to Opt Out on any email marketing that they send to you.
You will be given the option to Opt Out in every email that is sent to you by Freewave Surf Academy 🙂